The Nanoheal Story
Nanoheal is an application that automatically detects, diagnoses and fixes routine problems in devices across multiple operating systems. This reduces calls to tech support desks, improves customer experience and improves performance indicators for original equipment manufacturers, service providers and IT infrastructure management firms. At just 8MB, it’s lightweight and can be integrated with third-party tools as well. Founded in 2008, Nanoheal is Sridhar Santhanam’s third venture in the past 20 years. The parent company, Hands Free Network (HFN) was formed after Sridhar visited a tech support outsourcer and wondered why many of the processes couldn’t be automated.
In Conversation with Sridhar
Recipe for success
Iron out your vision and mission. Every technology vision and mission statement must address technological, social and business purpose. This makes the problem definition and solution clearer and allows you to devise a strong framework around how to grow and constantly scale the business.
Start your business with a team of young motivated professionals. This will help you do things quicker and in a more creative fashion.
Be a salesperson. While perfection is what we aim for, it is more necessary to first sell the product, generate interest and ensure market-wide adoption. Eventually, you will arrive at perfection.
Learn. Repeat. Scale. Live customer cases are a great way of learning from trial and error and perfecting existing processes, which will allow you to effectively repeat and scale your business.
Your unique idea
Nobody likes spending hours getting tech support, nor do tech support agents enjoy troubleshooting the same old problems. Nanoheal addresses the need for easy fixes on both sides. What’s more, it is true IT automation because it can adapt and come up with solutions to new problems, which crop up all the time.
Today, we offer truly differential technology in the space of predictive help-desk automation, which has attracted quite a large marquee customer base, including 3 of the top PC original equipment manufacturers, the top two global service providers and the world’s top infrastructure management provider. It is a radical change in the tech support cycle, from a reactive to a proactive orientation.
Partnership with Kalaari
In order to provide direction to a technology start-up, it is essential that an investor understands in-depth the power of disruption that the technology is enabling and see the value the platform is driving. Kumar, having worked closely with R&D teams at several companies, has been instrumental in giving us insights both on product and business strategy. We couldn’t have asked for a better partner than Kalaari to guide us through our journey. My interactions with Kumar have always been thoughtful, engaging and very thorough. His rich tech experience brings much-needed strategic depth to help us validate the path to take our technology to the market. It has been an exceptionally fruitful journey so far.
Your first meeting
After meeting several flamboyant VC firms, Kalaari came across as a partnership of highly eclectic people due to their overall understanding and approach. They were able to connect with our aspiration and visualize the potential and disruption of our market offering. In the early stages of our discussion, Kumar was willing to visit one of our customer locations in the wee hours of the night to get a deeper understanding of how our technology was being leveraged and the kind of value we were delivering. Such simplicity made it a whole lot easier to connect with the entire Kalaari partnership.
Valuation was the only concern we had back then, but over the past two years, the value is certainly justified. Kumar and the Kalaari team not only have the ability clearly assess business cases and situations, but more importantly, have worked with us on the bottlenecks we faced while scaling our business.